SESSION TIMEOUT 

Problem

A message appears ‘Session Time Out’. What can I do?

Answer

A session timeout is caused by the server not recognising your system when returning to the website. As the website uses a high element of security as well as encryption it requires that cookies are enabled on your computer – otherwise a Session Timeout will occur. Please note that this is not caused by the system timing out after a few minutes.

In order to resolve the above message a few simple steps need to be taken.

If you are using Microsoft Windows platform the steps are as follows:

STEP 1

Select ‘START’ -> Go to ‘Control Panel’

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STEP 2

Select 'Internet Options'

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STEP 3

Select the 'Security' Tab at the top.

The following screen will appear – select 'Trusted Sites'

Select the button 'Sites' (Edit for Windows 98)

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STEP 4

Add the line

https://www.familyrelatives.org then click ‘add’

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STEP 5

Ensure that the website appears below and ‘tick’ the “Require server verification(https:) for all sites in this zone” as shown below.

Then Click 'OK

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STEP 6

Select ‘Security’ tab at the top.

Then select ‘Custom Level’

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STEP 7

On the Reset Customer Setting select ‘Medium’ Security

Then Click ‘OK’

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STEP 8

Select the ‘Privacy’ tab at the top.and the following screen will appear on Windows XP and Windows 2000 for Windows 98 click here

Now Select 'Sites'

Select ‘Sites’ and the following screen will appear on Windows XP and Windows 2000 for Windows 98 click here

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Select ‘Edit’ and the following screen will appear on  for Windows 98 for Windows XP and Windows 2000 click here

Select ‘Edit’ and the following screen will appear on Windows 98

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STEP 9

In the Address of Website add the following:

‘www.familyrelatives.org’

Select ‘Allow'

The website should now appear in the Managed Web Sites window.

Select ‘OK’ and the above window should now close.

After having performed these steps you should be able to enter the www.familyrelatives.org without further problems.