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FREQUENTLY ASKED QUESTIONS (FAQ)

 

I cannot see an image. All I can see is a small icon

I have downloaded the DJVU plugin browser but the image does not appear?

I have not received an email from your website. What can I do?

I have forgotten my password. What can I do?

My account is locked. What can I do?

I have requested a new password and have not received an email with a new password - What can I do?

I have not received an invoice when I purchased from your website - What can I do?

I cannot find the Surname entry in the 1921-1983 period that I wanted. Why is this?

A message appears ‘Session Time Out’. What can I do?

How should I set up my browser for Familyrelatives.org?

Web Browser Issue Firewalls/Antivirus Software DJVU Plugin
Microsoft IE 6 Norton Antivirus 2005 Cannot Download the Plugin 
Microsoft IE 5.5 McAffe Cannot see the test image
Microsoft IE 5.0 Cannot view the image
Browser Settings Familyrelatives.info is not responsible for the content of external internet sites XP users cannot download DJVU Plugin or view image
 
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